Terms and conditions
Last updated:
1. Who provides the service
Creator Studio is provided by Jesus Donado, a natural person, based in Colombia. You can write to us at [email protected].
2. What the service is
Creator Studio is an online tool for creating short videos. You give an idea or a text; the service helps you write the script, generates the narration with synthetic voices, creates synchronized subtitles, suggests AI-generated images or stock clips, and renders everything into a final video you can download. The voices are synthetic and generic: the service does not clone or imitate the voice of real people.
3. Who can use it
You must be 18 or older. By accepting these terms you declare that you meet that requirement and have the legal capacity to enter into a contract. If we find that an account belongs to a minor, we may suspend it.
4. Your account
You are responsible for the activity on your account and for keeping your access secure. The information you give us must be truthful. An account is personal and cannot be shared or resold.
5. Plans, tokens and payments
Generation features consume tokens. You get them with the free trial, with a subscription (weekly or monthly) or with a token pack, at the prices published in the plans section. Prices are in US dollars (USD); applicable taxes may be added at checkout depending on your country.
Payments are processed by PayPal or by the payment processor shown at checkout. If that processor acts as the reseller and Merchant of Record of the purchase, it is the one selling to you, charging you, issuing the receipt, calculating taxes and handling refunds and chargebacks, and its own terms also apply to that payment. We do not store your card details.
Subscriptions renew automatically at the end of each period until you cancel them. You can cancel at any time from the plans section; you keep access and the plan's tokens until the end of the period already paid and you are not charged again. Plan tokens renew each period and do not roll over; token pack tokens do not expire.
6. Refunds
Tokens are a digital service delivered at the moment you generate. That is why tokens already consumed are not refundable, including when you did not like the result or decide not to use it.
We do refund: a token pack from which you have not used any token, if you ask within 14 days of purchase; a duplicate or mistaken charge; and the renewal of a subscription you canceled before it was charged. If a generation fails because of an error on our side, the reserved tokens return to your balance automatically.
Subscriptions are not partially refunded for time you do not use: when you cancel, they simply do not renew. To request a refund, write to us at [email protected] with your account email and the payment date; we reply within 5 business days at most and, if it applies, the money goes back to the same payment method. How long it takes to show up depends on your bank. If you open a chargeback without writing to us first, we may suspend the account while it is resolved.
7. Right of withdrawal
If you buy at a distance from Colombia, you have 5 business days to withdraw from the purchase, under article 47 of Law 1480 of 2011. If you live in the European Union or the United Kingdom, the period is 14 days. In both cases the right does not apply to a digital service whose performance has already begun with your express consent: before paying we ask you to confirm that you want the service to start immediately and that you accept losing the right of withdrawal over what you consume. To exercise withdrawal, write to us at [email protected].
8. Acceptable use
You may not use the service, or upload or generate content with it, to:
(a) create deepfakes or any content that makes people believe a real person said or did something they did not say or do; (b) clone or imitate a person's voice without their written authorization, or impersonate a person, brand or organization; (c) defame, harass, threaten, or promote hate or discrimination against people or groups; (d) create sexual or pornographic content, and any content that sexualizes minors, which we will report to the authorities; (e) infringe copyright, trademarks, publicity or privacy rights of others, for example by uploading videos, music or images you have no right to use; (f) spread disinformation about elections, health or emergencies, or commit fraud, scams or spam; (g) promote violence, self-harm, terrorism or illegal activities; (h) present AI-generated content as human-made or real when the law or the platform where you publish it requires disclosure.
You also may not try to attack, overload or bypass the limits of the service, resell access, or scrape our content in an automated way. Use of the AI models is also subject to Google's Generative AI Prohibited Use Policy and OpenAI's usage policies. If you breach this section we may remove the content, suspend or close the account without refunding the tokens used for that content, and cooperate with the authorities when the law requires it.
9. Intellectual property
Yours: you keep the rights to the texts, scripts and materials you upload. As far as we are concerned, you own the final video and the audio, subtitles and images you generate with your account, and you may use them for personal or commercial purposes, as long as you respect these terms. You authorize us to process your content only to provide the service; we do not publish it or use it to train models.
Ours: the software, the design, the Creator Studio brand and the visual styles of the service are ours; you acquire no rights over them and may not copy them or use them for unlawful purposes. Stock clips and images come from Pixabay and are governed by its license.
Keep in mind that AI results may contain errors, resemble existing works or not be protectable by copyright in some countries, and that someone else may get similar results. Review them before publishing: you are responsible for how you use them.
10. Third-party AI services
To generate scripts, voices and images we use the official Google Gemini API and, when you choose one of its voices, the OpenAI API. Your texts are sent to those providers only to get the result you ask for. We do not control their models: their answers may be inaccurate, incomplete or unexpected, and their availability, prices and terms may change without notice. We are not liable for failures, changes or outages of those services, and we may replace a provider with an equivalent one. The rest of the service also relies on external providers (sign-in, payments, hosting and stock clips), listed in the privacy policy.
11. Limitation of liability
The service is provided "as is" and "as available", with no guarantee that it will work without interruption or that the results will be fit for a particular purpose. To the extent permitted by law, we are not liable for indirect damages, lost profits or data loss, and our total liability to you is limited to what you paid us in the 12 months before the event that gives rise to it. None of this limits the rights that mandatory law grants you as a consumer or liability for willful misconduct or gross negligence.
12. Your responsibility
If a third party makes a claim against us over content you uploaded, generated or published in breach of these terms, you must answer for it and hold us harmless, to the extent permitted by law.
13. Suspension and closure
You can delete your account whenever you want from your profile. We may suspend or close it if you breach these terms, if there are signs of fraud or if a provider or the law requires it, and we will notify you when possible. If we shut down the service on our own decision, we will refund the token pack tokens you have not used.
14. Changes
If we change these terms in a relevant way, we will ask you to accept them again before you continue using the service.
15. Governing law and complaints
These terms are governed by Colombian law. If you are a consumer, this does not take away the mandatory protection of the law of your country of residence or your right to go to its courts. Before any claim, write to us: we will try to resolve it within 15 business days. Consumer complaints in Colombia can be filed with the Superintendence of Industry and Commerce.
16. More documents
See also the privacy policy and the cookie policy: